The big idea
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Most failed solutions answer the wrong question
The work was done well. It was pointed at something that was not the problem.
Problem Solving & Decision Making · Lesson 1
What Is a Problem?
beginner⏱ 16 min · 7 cards
Try it
Statement or Solution?
“We need a better ticketing system.”
Does this state the problem, or has an answer been assumed?
The tell is a noun that is a product, tool, or action.
Spot the answers smuggled into problem statements.
Four lines, before anyone proposes anything
The problem statement
Tap each.
Key term
Telling them apart
Objective or constraint?
tap to reveal ↻
Pass/fail vs more-or-less
Constraints are pass/fail — satisfy them and stop. Objectives are more-or-less — maximise them. Confusing the two either rules out good options or optimises something that only needed satisfying.
Nuance
The readiness test
Think like a Maester
Before proposing anything, write down how you will know the problem is solved. If you cannot, everything after this is motion rather than progress.
Quick check
What three components make something a problem?
You did it
Nice work
Mark this lesson complete to track your progress.