MegaMaester

Problem Solving & Decision Making

Understanding Problems quiz

13 questions on Understanding Problems, graded instantly with an explanation for every answer. Free and no sign-up — your best score is saved on this device. Want to study first? Read the Understanding Problems lessons.

Understanding Problems — Module Assessment

13 questions · pass mark 75%

  1. 1.What three components make something a problem?
  2. 2.Why is 'we need a better ticketing system' a poor problem statement?
  3. 3.What is the practical difference between an objective and a constraint?
  4. 4.What does MECE ask of a decomposition?
  5. 5.Why does optimising a non-bottleneck produce no visible result?
  6. 6.What is the test that distinguishes a root cause from a symptom?
  7. 7.Why is 'human error' almost never a root cause?
  8. 8.What is the main weakness of the Five Whys?
  9. 9.What distinguishes a reinforcing feedback loop from a balancing one?
  10. 10.A support team is given a one-hour first-response target. What is the likely second-order effect?
  11. 11.Why do nominal groups outperform interacting groups at generating ideas?
  12. 12.Why must evaluation criteria be written before options are scored?
  13. 13.Which two options are most often missing from an evaluation matrix, and why does adding them matter?
Answer every question to submit.