The big idea
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Stated is not shared
Most team failures that look like competence problems are people working from different pictures without knowing it.
Communication & Argumentation · Lesson 5
Communicating in Teams
beginner⏱ 17 min · 7 cards
Try it
Pick the Channel
“Difficult feedback about a colleague\u2019s performance.”
Which channel fits each message?
Match each message to the right channel.
Key term
The dangerous assumption
What do five people take from one meeting?
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Five different understandings
Each confident theirs is the shared one. The divergence surfaces later as duplicated work and missed handoffs. Common ground must be confirmed, not assumed.
Crew Resource Management
Communication as the crew’s job
Aviation’s safety transformation is a communication protocol: standardised callouts, closed-loop read-back, assertiveness so juniors can escalate, flattened hierarchy so the person with the information can voice it.
Every one applies to an ordinary team meeting, at lower stakes.
Nuance
Before you end
Maester Note
Confirm who owns what by when — out loud, then in writing. The picture in your head is not the picture in theirs until you have checked.
Quick check
What are the three parts of an argument, and which is most often omitted?
You did it
Nice work
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